Privacy Policy

1. Who We Are

Jasmine Relay operates from 158 Prince Edward Road West, Prince Edward, Kowloon, Hong Kong. We provide AI integration services to businesses in Hong Kong, including F&B content assistance, financial onboarding support, and long-term AI adoption partnerships for owner-operated firms.

For privacy-related enquiries, you may contact us at: info@jasminer or by post at the address above.

2. Information We Collect

2.1 Information You Provide Directly

When you submit an enquiry through our contact form, send us an email, or engage with our services, we may collect:

• Your name and job title or role
• Your business name and the nature of your business
• Your email address and telephone number
• The content of your message or enquiry
• Service preferences or project details you choose to share

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on your cookie preferences:

• Your IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referring URLs
• Device type and screen resolution

You can manage how we collect this data through our Cookie Policy settings.

2.3 Information from Service Engagements

When you become a client, we may collect additional information necessary to deliver the agreed service, such as brand guidelines, workflow documentation, staff names, or business process descriptions. We handle all such information in confidence and use it only for the purposes of your engagement.

3. How We Use Your Information

We use the personal information we hold for the following purposes:

• To respond to your enquiries and communicate with you about our services
• To deliver the services you have contracted us to perform
• To send relevant service updates, invoices, and project communications
• To comply with legal obligations applicable in Hong Kong
• To improve the quality of our website and services based on anonymised usage data
• To send occasional service information, where you have expressed interest and not objected

We do not use your personal information for unsolicited marketing. We do not sell or rent personal information to third parties.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Contract performance: where processing is necessary to deliver services you have requested or engaged us to provide
• Legitimate interests: for purposes such as responding to enquiries, maintaining records, and improving our website — where these interests are not overridden by your rights
• Legal obligation: where we are required to process information to comply with applicable Hong Kong law
• Consent: for optional cookies and analytics, which you may withdraw at any time

5. How We Share Information

We share personal information only where necessary:

• Service providers: We work with a small number of third-party providers for hosting, email delivery, and analytics. These providers process data only on our instructions and are not permitted to use it for their own purposes.
• Professional advisers: We may share information with legal or accounting advisers where required, bound by confidentiality obligations.
• Legal requirements: We will disclose information if required to do so by applicable law, court order, or regulatory authority in Hong Kong.

We do not transfer personal information outside Hong Kong except where necessary to operate our website infrastructure, in which case we take steps to ensure appropriate safeguards are in place.

6. Data Retention

We retain personal information for as long as is necessary for the purpose for which it was collected, or as required by applicable law. In practice, this means:

• Enquiry records are retained for up to two years if no engagement results
• Client records are retained for seven years following the end of an engagement, consistent with Hong Kong commercial record-keeping requirements
• Website analytics data is retained in anonymised or aggregated form

7. Your Rights

Subject to applicable Hong Kong law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to certain types of processing, including direct marketing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@jasminer. We will respond within a reasonable period and in any event within 40 days as required under the Personal Data (Privacy) Ordinance (Cap. 486).

8. Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to personal data within our organisation is limited to those who need it to perform their work.

No method of transmission over the internet is entirely without risk. If you have concerns about the security of information you have shared with us, please contact us and we will address them as promptly as we can.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Detailed information about the types of cookies we use, their purposes, and how to manage your preferences is set out in our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing personal information.

11. Children

Our website and services are directed at businesses and business professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will revise the date at the top of this page. We encourage you to review this policy periodically.

13. Applicable Law

This Privacy Policy is governed by the laws of Hong Kong, including the Personal Data (Privacy) Ordinance (Cap. 486). If you have a complaint about how we handle your personal information, you may contact the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong.

14. Contact Us

If you have questions or concerns about this Privacy Policy or the way we handle your personal information, we welcome you to reach out:

• Email: info@jasminer
• Phone: +852 2639 7841
• Post: Jasmine Relay, 158 Prince Edward Road West, Prince Edward, Kowloon, Hong Kong
• Hours: Monday–Friday 9:00am–6:00pm HKT; Saturday 10:00am–1:00pm HKT